Refund policy

Return and Refund Policy At Twin Link Mattress Co., we want you to love your sleep. We offer a 30-day return window on all mattress purchases. 30-Day Return Window You may request a return within 30 days of delivery. To be eligible for a full refund, mattresses must be unopened and in their original packaging. Recompacted (Opened) Mattresses Mattresses that have been opened, unrolled, or expanded are considered "recompacted" and are eligible for store credit only — no cash refund. A restocking fee may apply. Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or defective. Original shipping costs are non-refundable. Refund Processing Approved refunds will be processed within 5–10 business days to the original payment method. Store credit will be issued as a discount code valid for 6 months. Damaged or Defective Items If your mattress arrives damaged or defective, contact us within 7 days at info@twinlinkllc.com or 704-396-2221 with photos. We will arrange a replacement or full refund at no cost to you. How to Start a Return 1. Email info@twinlinkllc.com with your order number and reason for return. 2. We will send you a return authorization and shipping instructions. 3. Package the mattress securely and ship it back. 4. Refund or store credit will be issued upon inspection. Contact Us Email: info@twinlinkllc.com Phone: 704-396-2221 Twin Link Mattress Co. — Twin Link Enterprises LLC